20/11/08 - How an Employee Satisfaction Survey Benefits Your Business 
4 Types of Corporate Culture
Family |
Eiffel Tower |
Guided Missile |
Incubator |
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| Relationships Between Employees | Diffuse relationships to organic whole to which one is bonded | Specific role in mechanical system of required interactions | Specific tasks in cybernetic sytem targeted upon shared objectives | Diffuse, spontaneous relationships growing out of shared creative process. | ||||||
| Attitude to Authority | Status is ascribed to parent figures who are close and powerful. | Status is ascribed to superior roles who are distant yet powerful. | Status is achieved by project group members who contribute to targeted goal. | Status is achieved by individuals exemplifying creativity and growth. | ||||||
| Ways of Thinking & Learning | Intuitive, holistic, lateral and error-correcting. | Logical, analytical, vertical and rationally efficient. | Problem centered, professional, practical, cross disciplinary. | Process-oriented, creative, ad hoc, inspirational. | ||||||
| Attitude to People | Family members. | Human resources. | Specialists and experts | Co-creator. | ||||||
| Ways of Changing | “Father” changes course. | Change rules and procedures. | Shift aim as target moves. | Improvise and attune. | ||||||
| Ways of Motivating & Rewarding | Intrinsic satisfaction in being loved and respected. | Promotion to greater position, larger role. | Pay or credit for performance and problems solved. | Participating in the process of creating new realities. | ||||||
| Management by subjective. | Management by job description. | Management by objectives. | Management by enthusiasm. | |||||||
| Criticism & Conflict Resolution | Turn other cheek, save others’ faces, do not lose power game. | Criticism is accusation of irrationalism unless there are procedures to arbitrate conflicts. | Constructive task-related only, then admit error and correct fast. | Must improve creative idea, not negate it. | ||||||
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